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Training
In addition to our apprenticeship program, we provide a range of specialist training courses designed for professionals working in revenues, benefits, housing, and customer services. Our courses are tailored to support both new and experienced staff, ensuring they stay up to date with industry regulations, policies, and best practices.
Benefits Administration
Covering Housing Benefit, Council Tax Support, Universal Credit interactions, and welfare reform updates.
Council Tax & Non-Domestic Rates (Business Rates)
Focused on legislation, billing, exemptions, reliefs, enforcement, and debt recovery strategies.
Housing Services
Training on tenancy management, homelessness prevention, and housing policies to support local authority and housing association teams.
Customer Services
Enhancing communication skills, complaint handling, conflict resolution, and best practices for frontline staff.
NEC Revenues & Benefits Systems
Expert training and support for NEC (formerly Northgate) users, including system navigation, processing claims, account management, and troubleshooting to help organizations maximize system efficiency
Tailored Training & Flexible Delivery
Tailored Training & Flexible Delivery
We understand that different organisations have unique training needs. That’s why we offer:
- In-Person Training – Delivered at your location or a dedicated venue for interactive learning.
- Virtual Classrooms – Live online sessions that offer the same engagement as in-person training.
- E-Learning Modules – Self-paced training for convenience and flexibility.
- Workshops & Webinars – Short, focused sessions ideal for ongoing professional development.
- Bespoke Training Solutions – Custom training programs tailored to your specific requirements.environment where all students can thrive and achieve their goals.
